Secure Cloud Services

Secure Cloud Services delivers a hardened suite of collaboration and development tools tailored for high-security organizations. Deployed across public, private, or sovereign clouds, the service ensures robust data control and an assured operating model. We combine proven open-source components with rigorous configuration to support secure, resilient remote working environments.

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Features & Benefits

Features	Benefits
Secure browser-based video meetings for distributed teams.	Improved collaboration through encrypted, hardened communication channels.
Secure chat and messaging accessible across multiple devices.	Streamlined development workflows using secure remote environments.
Hardened remote developer desktops for isolated coding environments.	Enhanced protection for sensitive organizational and citizen data.
Agile project management tooling for secure planning and delivery.	Reliable, secure remote access for distributed workforces.
Managed Git service and CI runners for secure GitOps.	Increased productivity via resilient, highly available digital tooling.
Encrypted cloud storage and collaborative file sharing capabilities.	Reduced internal IT overhead through fully managed services.
Automated backup, archiving, and granular data retention controls.	Versatile hosting to align with specific organizational risk profiles.
Flexible hosting options including public or sovereign environments.	Robust business continuity via integrated backup and archiving.
Dedicated technical support with structured onboarding and transition.	Accelerated team onboarding through standardized, secure service templates.
Web service interface for reporting and configuration controls.	Operational confidence backed by dedicated, expert technical support.

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Service Detail

Hardened Tooling Suite & Architecture

Secure Cloud Services provides a meticulously hardened suite of collaboration and delivery tools designed for organizations where standard SaaS offerings fall short of security or data residency requirements. The core suite is engineered from proven open-source components to ensure transparency and auditability. This includes Jitsi for secure video conferencing and Zulip for threaded team chat across mobile and desktop devices. To support modern engineering, we integrate Coder for secure remote development environments—ensuring source code remains within your secure perimeter—and GitLab for managed source control and CI/CD runners. Complex project management is handled via OpenProject, while Nextcloud and UrBackup provide secure file collaboration and automated backup/retention controls.

Integrated Service & Related Capabilities

This service is designed to work in tandem with our Cloud Platform Design and Cloud Security Design services. By deploying these tools onto a secure-by-design landing zone, we utilize software-defined networking and identity controls to isolate sensitive collaboration traffic. For organizations with high-compliance mandates, we frequently integrate this suite with Cloud Compliance as Code, providing continuous validation that configurations (such as encryption ciphers or access policies) remain in their hardened state. This holistic approach ensures that your development and collaboration tooling is not just a collection of apps, but a coherent, assured ecosystem that meets NCSC and NIST expectations.

Support, Operations, and SLAs

We provide a dedicated technical support interface that gives service owners direct access to reporting, service requests, and configuration controls. Our support model is highly flexible, ranging from standard UK business hours to full 24x7 coverage. We operate with professional-grade responsiveness: P1/P2 incidents are assessed and responded to within 30 minutes, P3/P4 within four hours, and P5 change requests within two working days. This managed approach, aligned to ITIL-style practices, ensures that releases and patches are handled through a controlled, auditable process, maintaining the stability and security of your collaboration environment.

Security, Data Sovereignty, and Exit

Security is embedded at every layer through least-privilege access and policy-as-code. We map all technical controls to established frameworks like Cyber Essentials, NIST, and CIS, producing the evidence needed for formal governance. Data handling is a primary concern; we minimize and protect data in transit and at rest, strictly following your retention rules while you retain 100% data ownership. To ensure long-term flexibility and prevent vendor lock-in, we prioritize portability. Every deployment is documented and uses exportable artifacts, allowing you to migrate, re-host, or exit to a different cloud provider with confidence.